The area of information technology can be the differential for the success of any company. If managed strategically and efficiently, this sector speeds up internal processes and contributes to a much more productive organizational climate. The challenge is that not all companies can afford the costs related to this activity.
The good news is that, with the consolidation of digital transformation, there are increasingly effective solutions to optimize the company’s telephony services, both in the maintenance part and in the strategic alignment. To enjoy these benefits and ensure a good return on investment, a very common option is IT outsourcing.
Don’t know what this is or do you want to go deeper into it? In this article, we will explain what this service is about, point out its main modalities and also list the advantages you can achieve with it. Read on and check it out!
What is IT outsourcing?
Outsourcing is an English word that can be translated into Portuguese as outsourcing. Therefore, it is easy to understand that “IT outsourcing” refers to the movement of outsourcing the activities of information technology that are performed in the day to day of the company.
Using resources such as the cloud, this approach allows remote data access and facilitates the adoption of the most relevant and up-to-date techniques and practices. This is because, from outsourcing, the company can count on professionals exclusively dedicated to operating information technology, even if they are located in other countries.
This is an extremely beneficial practice for telephony services, since it provides security and agility to the calls, besides guaranteeing a greater protection of the collected data. It is not for nothing, therefore, that the market sees a growth in IT outsourcing.
What are the main forms of outsourcing?
Once the concept of IT outsourcing is understood, we will pay attention to the different modalities that can be explored when investing in this type of service.
Offshore is a term used to refer to services provided from outside the country’s borders, i.e., on foreign lands. This modality migrates everything related to IT to other countries, with emphasis on China, India and Russia.
The main attraction of this type of outsourcing is the low labor cost found in these regions, which becomes even more important in times of economic instability. On the other hand, language and cultural barriers can become a challenge.
If offshore refers to the export of the service, onshore is the term used to refer to outsourcing that does not extend beyond the borders of the country, state or city. Not counting with the challenges caused by differences in culture and language, this modality is one of the most sought after by companies.
Nearshore Outsourcing is a kind of middle ground between the two modalities already mentioned. The name used to refer to this type of outsourcing comes from the English word “near” which, in Portuguese, means “close”. The idea, therefore, is to outsource IT to neighboring countries and regions.
The reason is that, generally, a cultural and linguistic similarity is observed between nearby countries, which facilitates the service. You only have to imagine the difference between learning the Indian language and Spanish, spoken by all the countries that border Brazil.
Another factor that favors Nearshore Outsourcing is the time zone. Relying on professionals located in areas close to yours can facilitate interaction and service.
What are the advantages of investing in IT outsourcing?
Well, now you know what IT outsourcing is and what its main types are. Now it’s time to know the main benefits that this type of investment can bring to your company. Keep up with it!
Increased information security
IT outsourcing uses remote datacenters to collect and store information, which in itself increases the security of your company’s data and that of your customers. In addition, the guarantees of excellence offered by suppliers include experienced and qualified professionals to deal with information security.
In addition to the obvious benefit of protecting your company’s assets, this increased security is essential to your brand image to consumers. This becomes even more important in the current scenario where the General Data Protection Act is about to take effect.
Reduction of operating costs
To maintain the competitiveness of the business, it is essential to rely on cutting-edge technologies and constantly update the company’s equipment, which can be costly. With outsourcing, you don’t have to worry about buying hardware or storage space, since this is provided by the supplier.
Apart from that, this type of investment prevents you from having a larger staff than necessary, which reduces the costs related to fees. Another point is related to maintenance expenses, which are the responsibility of the outsourced company.
Access to quality assistance
Naturally, the professionals who are part of companies specialized in outsourcing IT have a fundamental know-how to provide quality assistance. This way, you guarantee the good functioning of your internal processes, which even results in the greatest satisfaction of your customers.